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MyBankTracker rated American Express based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.


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American Express Customer Review

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KP's Profile Image

4 out of 5 marks

Reviewed by KP

Jul 22nd 2011

Always On Point!

Amex, you guys are excellent. Your transactions reconcile faster then any other banks I deal with, your gold card knows no limits (pardon the pun), & your customer service is top notch. Never an issue disputing a charge on the off chance I have one and each time I have to use customer service, the staff is empowered to take a corrective step if necessary rather then asking a manager ever 30 seconds.

Why not a perfect score? The fees. To be honest, their fees are a little up there and I think some of the higher fees on the market. I'm sure they use that money to pay for their excellent customer service reps. Right? Right?

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Other American Express Reviews

Philip H's Profile Image

Reviewed by Philip H

May 14th 2012

3 out of 5 marks

Great If You Bank Like It's 1983

The experience for opening accounts is very subpar. First you can't even access your account until you have confirmed the initial transfer, wait several days for that to complete, then finish activating your account.

If you're like me and prefer to set things up with Mint.com, get your account numbers in order, setup transfers from additional sources (you need an account number to do so), etc. you have to wait for your welcome letter to arrive via snail mail to receive your account number. So, again, I'm waiting another several days to get moving with setting up additional source banks because, even though you've confirmed and created your account, they will not show you your account number from within the OURSOURCED ONLINE INTERFACE. Other banks I've used hide the number but give you the option to manually show it in it's entirety.

I'm only using the Amex account because they currently connect to Mint.com whereas TIAA Direct does not. I wouldn't be banking with anyone but Ally but unfortunately I need to separate my savings from my main accounts with Ally. Apparently I've become spoiled, expecting things to be streamlined and effortless.

Is this review helpful? ▲ Yes 4 ▼ No 0

harringtonedward1g's Profile Image

Reviewed by harringtonedward1g

Oct 11th 2014

1 out of 5 marks

Very Disappointing Customer Service

I tried to make an online transfer to my brokerage account. The transaction was blocked for no good reason. Then customer service said they could not help me or remove the block until tuesday when the corporate office is open again from 9am to 5pm. That's not customer service.

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